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TERM & CONDITITIONS

7 February 2023 687x Uncategorized

Home » Uncategorized » TERM & CONDITITIONS

TERMS AND CONDITITIONS

PAYMENT

• Once your reservation has been confirmed it is necessary to make deposit payment (35% from total amount of tour fees as agreement) and/or full payment at least 30 days prior to the tour commencement date. Payment for the tour deposit may be made Express via wise.com (online secure payment) and/or cash deposit, internet banking or International Money Transfer to our Bank Account. Payment for the balance of the tour fee should be made by cash deposit upon your arrival. We regret that personal or bank cheques are not accepted. We reserve the right to cancel your booking if payment is not received when due, wherein the Cancellations and Refunds clause, listed below, shall be effected. Fees are quoted in Indonesian Rupiahs and are inclusive of the Goods and Services Tax (21%). Should you would like to have the quotation in other currency, the rate will be depend on the current exchange rate decide by pepe java tours Tourism Services on the time the invoice and/or receipt issued.

SPECIAL DISCOUNT

• We have quoted a special price for above price and offer

CANCELLATIONS AND REFUNDS

• Should you wish to cancel your booking, you must advise us in writing. Upon receipt of your cancellation, the following fees will apply: a. When deposit payment has been made: No Refund

• b. When full payment has been made: 30 days or more before commencement: 20% from Total Tour Fee

• 29 to 11 days before commencement: 50% of Total Tour Fee 10 or fewer days before commencement: 100% of Total Tour Fee No refund will be made for the tickets (flight, train, ship, transfer service, etc)

• and/or hotel that has been issued.

• No part refunds are made for unused portions or services of a tour, or tour

• extension, under any circumstances.

PRICING

Tour fees for 2023 are based on prices as of 02 January 2023. Should price increases occur in such items as transportation, fuel, and accommodations, among others, PEPE JAVA TOURS Tourism Services reserves the right to adjust the tour fee accordingly with acknowledgment and agreement between guest and PEPE JAVA Tourism Services. An increase in tour prices shall not be deemed to be grounds for any refund of fees paid for the tour, other than in accordance with the terms of our cancellation policy. All fees and amounts are quoted in Indonesian Rupiahs. Should you would like to have the quotation in other currency, the rate will be depend on the current exchange rate decided by PEPE JAVA TOURS Tourism Services on the time the invoice and/or receipt issued.

HEALTH REQUIREMENTS

PEPE JAVA TOURS Tourism Services are designed to be suitable for people of all ages in good health and moderate fitness. While activities are not strenuous, on some tours we will be taking hikes for several miles on treks in wilderness areas, including mountainous regions, which involve uphill walks and uneven ground. It will be necessary to carry your own luggage, extra clothing, food and water for these activities. Should you have any concerns about your own capabilities and/or fitness in relation to a particular tour, please contact us to discuss this before sending your reservation form. You are required to disclose any medical or physical condition that you have which could create a risk for you or any other tour participants. We reserve the right to request a doctor’s statement of good health. We reserve the right to decline participation on any tour activity where an individual’s health and physical condition is deemed to be unsuitable for the activity undertaken. Once a tour space has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy. We assume no responsibility for medical care nor guarantee to meet any special dietary requirements.
INSURANCE

We not provided insurance, but all ticket destination already included insurance taking care by entrance fee on the ticket ijen or bromo/ ferry ticket.

RESPONSIBILITY

The responsibility of pepe java toursTourism Services is strictly limited. As a tour operator, We organizes, promotes, and sells tour programs consisting of certain travel services, including, but not limited to, land, air, and water transportation, and accommodations that we purchases or reserves from various suppliers. we do not own or operate any of these suppliers. The suppliers are not agents or employees acting for us. As such, we are not responsible for any negligent or willful act or failure to act of any supplier or of any third party. By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that we shall not be liable. Pepe Tourism Services cannot accept responsibility for losses or extra expenses caused by, but not limited to delay or changes in any transportation services, weather, illness, injury, strike, quarantine or other causes. All such losses or expenses will be the sole responsibility of the participant. Pepe java tours Tourism Services reserves the right to cancel any tour prior to commencement, whereupon paid tour funds will be refunded in full, but is not liable for any other tour preparation expenses such as air ticket penalties, visa fees and medical treatments. Pepe java tours Tourism Services reserves the right to substitute accommodations of similar category for those indicated and to make any changes in the itinerary or transport where deemed necessary. Where weather conditions or forces of nature restrict or prohibit tour activities, we reserves the right to alter the tour program and substitute alternative activities. The Acceptance of Risk must be signed/ mailed by each participant prior to the commencement of the tour. No alterations to the Acceptance of Risk release will be accepted. We regret that we are unable to accept participation in any tour by any persons failing to comply, and no tour fees will be refunded

ACCEPTANCE OF RISK

“I understand traveling with pepe java tours Tourism Services may involve risks (and rewards), and I have read and understood the pepe java tours Tourism Services – Final Confirmation Details for this trip which comprise the dossier / itinerary and/or accommodations / hotels list and/or type of transportation used and/or the meals arrangement and/or what inclusions/exclusions. I also have read and understood about the standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard I am used to at home. I accept these risks and obligations and I fully assume the risks of travel.”

All parts of the Terms and Conditions, and the Acceptance of Risk release, shall be governed in all respects by and interpreted in accordance with the law

within Indonesia.

 

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TRIPADVISOR AWARD

tripadvisor reviews

star rating  Bromo Ijen - Pepe tour - Great organization, the travel will pick you up and drop you wherever is best for you. Had a great time

534maelleh
September 13, 2022

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159biancaw
September 21, 2022

star rating  All team , specially Nour the driver are top.
Timing respected, the service is very good.

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September 20, 2022

DOCUMENTARY FROM OUR CLIENT

GOOGLE REVIEWS FROM OUR CLIENT

EXCELLENT
33 reviews on
Lukas Muhr
Lukas Muhr
2022-11-03
Greatly organized, good hotels, Sogi, our driver was very lovely. Would recommend.
Emma M
Emma M
2022-10-16
Nous avons pris un tour pour 4 personnes pour faire Ijen et Bromo. Nous avons été récupérées dans notre logement de Bali et déposées dans notre logement final à Surabaya. Tout était extrêmement bien organisé, nous étions constamment en contact avec Pepe et jamais laissées seules. Toutes les personnes de l’organisation étaient adorables et ont pris soin de nous. Mention spéciale à notre chauffeur Sukit pour son extrême gentillesse. C’était une incroyable expérience que je vous recommande.
Kate Leon
Kate Leon
2022-08-28
Nous avons longtemps hésité à here l’organisation de cette activité par nous mêmes. Puis par hasard j’ai trouvé le contact de Pépé sur un groupe d’entraide et j’ai décidé de m’informer des tarifs et des options qu’il proposait. Belle surprise!!! Clairement un des meilleurs tour operator que nous ayons eu! Pépé a tout organisé et a pris en compte toutes nos demandes pour faire la visite du mont bromo! Nous souhaitions faire un trek par nous mêmes et ne pas utiliser les jeeps ou les chevaux sur place. Il a tout fait, jusqu’à nous conseiller des sites où chercher les itinéraires, pour nous faciliter un maximum l’expérience et que nous profitions à fond! Nous avons été pris en charge dans la ville de notre choix sur Bali, avons été accompagné dans le ferry, les billets ont été acheté pour nous pour le parc de bromo aussi et nous avons eu un chauffeur privé adorable (faisant énormément d’effort pour parler anglais) pendant tout notre trip sur Java! Pour le retour nous avons aussi décidé notre ville d’arrivée sur Bali! Tout était privé: juste nous deux. Clairement une des meilleure organisation de toute l’Asie. Qui répond sur WhatsApp’s à toute heure et à toute les questions même les plus bêtes! Les tarifs sont aussi très justes, sans frais cachés et garantissent un prix équitable. Lors du trajet vous ne vous arrêterez que si vous le souhaitez et dans des endroits abordables pour manger. Pas d’arnaques là dessus comme dans la plupart des compagnies qui vous arrêtent dans des endroits aux prix exorbitants. Je conseilles les yeux fermés! Un très très grand merci !
Justine Pierre
Justine Pierre
2022-08-24
All the experience was amazing. All the organisation was perfect. We didn't have to think about logistic so we just relax and enjoy the moment. Our driver Irwan was very Kind, friendly and flexible. He brang us to all the best spots and took care of us. Hope to have another driver like him in the future. We highly recommand Pepe tour Thanks again for everything ❤️
oriane maurice
oriane maurice
2022-08-23
Nous avons passé 3 jours incroyables grace à pépé tour (Bromo et Ijen). La prise en charge est excellente tout au long de l’excursion. Vian, notre chauffeur, était prudent et très sympathique ! Encore merci à lui pour ces moments passés ensemble. Sam, notre guide durant l’ascension du Kawa Ijen était très prévenant. En bref, nous avons passé des moments uniques. Nous ne pouvons donc que vous recommander cette expérience !
Allison Pique
Allison Pique
2022-08-23
Une expérience extraordinaire avec des personnes tout aussi extraordinaire ! Je recommandé mille fois. Merci à Danny, Ketut, Untwo et Nouis :))
Johanna Beytrison
Johanna Beytrison
2022-08-14
Nous avons réservé un tour en 3 jours Bromo-Kawah Ijen au départ de Yogyakarta. Tout était absolument parfait du début à la fin et bien organisé. Cela a grandement facilité notre voyage. Une mention spéciale à Dimas, notre chauffeur, qui a été très professionnel, gentil et accueillant. Encore un grand MERCI à toute l’équipe de Pepe Java Tours pour cette expérience exceptionnelle.
Amélie Dumas
Amélie Dumas
2022-07-28
I recommend 100%! We traveled from Yogyakarta to a village near Mount Bromo where we spent the night before getting into a 4x4. The next day, our driver for the whole trip, André, took us to the hotel for the Kawah Ijen. Got up at midnight, we climbed with Andy who was a great guide. Then we made the trip to our hotel in Permuteran, with our driver. The organizers were really great and very accommodating. Thank you very much to the team !!
Markéta Bezuchová
Markéta Bezuchová
2022-06-21
It was a great choice for our trip from Bali to Java and back to Bali. The company assisted us with their driver from across Bali to harbor, then other guy assisted us on the boat and another guy picked up at harbor in Java. Driver in Java was so nice, showed us a beautiful waterfall and conjure us up smile on our mounth every time because he was still in the good mode 🙂 The hike on the vulcano Ijen was amazing with also great guid who knows the vulcano better then anyone else because he worked as the miner on the vulcano .. I am really glad that we had that support from the company and I can highly recommend it 🙂
Dimas Pradiptya
Dimas Pradiptya
2021-02-26
Agen perjalanan yg profesional.. sae.. 👍👍👍

CONTACT US !

OFFICE ADDRESS : JL. JAKSA AGUNG SOEPRAPTO NO 159

POSTAL CODE : 68425

BANYUWANGI, EAST JAVA, INDONESIA

LICENSE NUMBER : 1.0000215.06.05

 

EMAIL :

pepejavatours@gmail.com

 

 

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